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Netro Inc


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New whisper not showing up in the app
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Netro Inc
Updated at 2022-12-16 08:37:58
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? Please go to Settings->Sensors to check if the sensor is al…

I am far away from home and the system is not on line

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Netro Inc
Updated at 2022-10-27 02:46:13
Hi Daniel,  Netro Sprite controller will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet se…

Google Home integration - no devices found
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Netro Inc
Updated at 2022-10-27 02:21:22
Dear customer, Netro Pixie timer does not support Google Home. The Pixie timer supports google assistant. Please find the user guide through this link: https://www.netrohome.co…

1 or 2 frames
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Netro Inc
Updated at 2022-08-16 08:10:35
Dear customer,  "Two frame" is designed for customers who want to water in the morning and evening. You are right, generally speaking, it's better to water in the morni…

Manual runs overriding schedule
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Netro Inc
Updated at 2022-07-08 21:09:42
Dear customer,  Netro smart algorithms estimates the moisture level and add smart schedules if it will drop below the threshold. If you add manual runs, the moisture ma…

Netro screwed up
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Netro Inc
Updated at 2022-06-01 21:59:09
Dear Customer  The app UI should not affect to the actual zone running together. Could you please contact our support@netrohome.com with your Netro account email?  …

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Netro Inc
Updated at 2022-06-01 21:54:57
Dear Customer,  You can delete your programs from settings->program, enter the program you want to delete, there is option for delete.  Please make sure there is no overlap…

How many zones for the Whisperer Sensor
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Netro Inc
Updated at 2022-06-01 21:52:27

Dear Customer, 

Netro whisperer can monitor up to 3 zones. If you want all your 6 zones covered, it will need 2 whisperers

PWS invalid

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Netro Inc
Updated at 2022-06-01 21:51:01
Dear Customer,  Please contact our support@netrohome.com, we will add it for you.  The current bug for adding station will be fixed in our next release …

Whisperer temperature and moisture readings are way off
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Netro Inc
Updated at 2021-11-29 06:31:30
Hi Andrew, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks…

Updated app old problem
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Netro Inc
Updated at 2021-11-05 08:47:46
Hi Szabi, Does this only happen to zone 2? If so, I think the resistance of the valve for your zone 2 might be too small and the controller cut off the electrical curre…

Doubts about installation and required devices
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Netro Inc
Updated at 2021-09-23 07:47:31
Dear Juan,  Spark-8 supports upto 8 zones (similar Spark-16 supports 16 zones). For each zone, you can customized the sprinkler type, soil type, plant type, etc.  For y…

Default Smart Zone settings
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Netro Inc
Updated at 2021-09-17 05:32:14
Dear Ken,  These numbers are computed base on your configuration, e.g. mode, plant type, soil type, sprinkler type, and are  not open to public. Roughly speaking, the l…

Two electro valves activated at same time
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Netro Inc
Updated at 2021-07-22 05:26:03
Hi Francesc， The limitation is from both software and hardware. In the software, we design the program to run the zones each by each. For the hardware, if you force to …

Netro Pixie with Google Home
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Netro Inc
Updated at 2021-07-22 03:09:24
Dear customer,  Before you start, make sure:  I. You have downloaded the Google Home app  II. You have linked your Google Home with your Google account  III. F…

New lawn setting
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Netro Inc
Updated at 2021-07-21 06:59:26
Hi Bruce, Netro also has "new plant" mode and please go settings->zones->specific zone number->smart zone-enabled->Mode.  You can check if this mode meet your watering …

Do I need wifi for it to continue to water on schedule?
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Netro Inc
Updated at 2021-07-21 06:55:32
Dear customer, Netro will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down. …

Not all zones are executing
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Netro Inc
Updated at 2021-07-21 06:54:41
Dear customer, Your program conflicts with the restriction you set. According to the restriction, watering is only allowed on Monday and Thursday. However, your program…

Netro Whisperer no works properly
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Netro Inc
Updated at 2021-07-21 06:49:02
Dear Ramón, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

New in Netro. How to reduce watering?
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Netro Inc
Updated at 2021-07-15 08:47:30
Dear customer, 1. Netro calculates the smart schedules also based on soil type. Some zones are watered multiple times a day, you probably selected clay, clay loam or lo…