Whisperer Not lighting up at night

Hi,


I have two Whisperers connected to my system and neither are lighting up at night - they are set to report every hour and batteries of both are currently around the 66% mark.  Can you please advise?


Thanks,

Darren

Respuesta de Netro Inc

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Netro Inc
 Actualizado 2021-01-07 02:40:27

Hi Darren,


After reporting the data, normally the light on the sensor will turn off shortly. However, the light will stay on if all the following 3 conditions are met: 
1. You have selected automatic for light mode in the Netro app
2. The sensor battery level is high (larger than 90%)
3. The sensor is in dark or almost dark


Thanks,

Netro Support


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4
Darren Cassar
 2021-01-08 09:15:39  
Thanks... So the battery level is more likely the problem. I live in Malta which gets a LOT of sun but battery levels are still not high. I am reporting every hour - if I change this to every three hours will it help the battery?
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Netro Inc
 2021-01-09 07:25:32  
Hi Darren,

We suggest you could change it to every three hours and see if the battery remains longer.

Thanks,
Netro Support